Detail Relay Policies
Contact Support
Need help with a booking, payment, subscription, detailer application, or account issue? Contact Detail Relay support.
Support Email
Email Detail Relay support at support@detailrelay.com.
For booking questions, include your name, phone number, email address, booking date, vehicle, service location, and a short description of the issue. Photos are helpful for quality, damage, vehicle condition, or service-scope questions.
Common Support Topics
- Booking, rescheduling, or cancellation help.
- Payment, refund, subscription, or receipt questions.
- Vehicle condition, add-on, or price adjustment questions.
- Customer-detailer communication issues.
- Detailer application, insurance, service area, or payout questions.
- Account access, notification, email, or SMS issues.
Emergency and Safety Issues
If there is an immediate emergency or threat to personal safety, contact local emergency services first. Detail Relay support can review platform, booking, payment, and documentation issues after immediate safety needs are handled.