Terms of Service - Detail Relay

Agreement to These Terms

By using Detail Relay, creating an account, booking a service, purchasing a subscription, applying to work as a detailer, or communicating through the platform, you agree to these Terms of Service.

If you do not agree to these Terms, you should not use the Detail Relay website, booking tools, messaging tools, or related services.

Platform Role

Detail Relay is a marketplace platform that connects customers with independent mobile detailing professionals. Detail Relay provides booking tools, payment tools, service listings, communication tools, customer support, and platform rules.

Unless Detail Relay specifically states otherwise in writing, vehicle detailing services are performed by independent detailers, not by Detail Relay employees. Detailers are responsible for the work they perform, the equipment they use, and the professional judgment required to complete a service safely.

Customer Accounts and Booking Information

Customers are responsible for providing accurate, complete, and current information when creating an account or booking a service. This may include name, phone number, email address, service location, vehicle information, package selection, vehicle condition, access instructions, water availability, parking details, and other information needed to complete the appointment.

Customers are responsible for making sure the service location is safe, accessible, and legally available for mobile detailing. This includes complying with apartment, HOA, workplace, parking garage, municipal, and property owner rules.

Bookings, Pricing, and Payments

Prices, booking fees, add-ons, taxes, discounts, subscription amounts, and any other charges are shown during the booking or checkout flow before payment is submitted. Booking fees may vary by service type and may be changed by Detail Relay from time to time.

Payments are processed by third-party payment processors, including Stripe. Detail Relay does not directly store full credit card numbers or complete card credentials.

A booking is not confirmed until the required checkout or payment step is completed and the platform marks the booking as accepted, confirmed, or paid. Detail Relay may cancel, decline, or reschedule a booking if payment fails, the selected time is no longer available, the service location is not serviceable, or the booked scope cannot be completed safely.

If the selected detailer cannot accept, keep, or complete a scheduled booking, Detail Relay may offer the booking to another qualified available detailer so the appointment can stay on track. When reassignment is available, the customer price and scheduled time remain unchanged unless the customer approves a different scope or time, and Detail Relay will notify the customer about the assigned detailer change.

Vehicle Condition and Scope Changes

Customers are responsible for selecting the correct package and accurately disclosing the condition of the vehicle. Vehicle condition levels may affect pricing, appointment duration, and service eligibility.

The lowest active condition tier generally has no condition upcharge.
Other active condition tiers may increase the service price by the percentage shown during booking.
Condition pricing rules can change for future quotes, promotions, or service eligibility updates.

If a customer books the wrong package, misstates the vehicle condition, or does not disclose conditions requiring additional time, labor, supplies, specialty cleaning, or safety precautions, the detailer or Detail Relay may request a price adjustment, recommend a different package, reschedule the appointment, or decline to complete the service until the correct scope is approved.

Examples of conditions that may affect pricing or service eligibility include excessive pet hair, heavy stains, mud, sand, severe odor, mold, vomit, biohazard concerns, sap, tar, overspray, unusually large vehicles, classic vehicles, exotic vehicles, or any condition requiring work beyond the booked package.

Customer Responsibilities

Customers must ensure the vehicle is available at the scheduled time and that the detailer can safely access the vehicle. Customers must disclose special issues, restrictions, or risks before the appointment, including gated access, apartment or community restrictions, parking limitations, water availability, electrical access, vehicle alarms, fragile parts, existing damage, leaks, mechanical issues, or any instructions needed to perform the service.

Customers should remove valuables, personal items, child seats, documents, weapons, illegal items, and fragile property from the vehicle before service. Detail Relay and detailers are not responsible for items left in the vehicle unless required by law.

Cancellations, Rescheduling, and Refunds

Cancellations, rescheduling requests, no-shows, late access issues, refunds, credits, and partial refunds are handled under the Refund & Cancellation Policy. Detail Relay may review each issue based on timing, payment status, detailer travel, work already performed, customer access, safety concerns, and the reason for the request.

Subscriptions

Subscription bookings are subject to these Terms and the Subscription Terms. Subscription pricing, frequency, included services, billing timing, missed visits, rescheduling, plan changes, and cancellation rules are explained in the subscription checkout flow and Subscription Terms.

Communications

By providing a phone number or email address, you agree that Detail Relay may send transactional communications related to accounts, bookings, scheduling, payments, service updates, support requests, reminders, price adjustments, reviews, and safety or policy issues. These communications may be sent by email, SMS, phone, or in-app message.

Detail Relay text messages may include booking confirmations, appointment reminders, arrival or schedule updates, payment updates, support messages, service follow-ups, and other account or appointment information. Message frequency varies based on account and appointment activity. Message and data rates may apply.

Reply STOP to stop SMS messages or HELP for help. You may also contact support@detailrelay.com. Carriers are not liable for delayed or undelivered messages. Marketing messages are optional, separate from transactional service messages, and are not required to create an account or book a service.

Detailer Partner Rules

Detailers using Detail Relay must follow these Terms, the Detailer Partner Terms, platform rules, insurance requirements, customer communication rules, photo documentation rules, and payment or payout requirements. Detail Relay may limit, suspend, or remove detailer access for violations, safety concerns, poor performance, fraud concerns, insurance issues, or off-platform solicitation.

Reviews, Photos, and Platform Content

Customers and detailers may submit messages, reviews, notes, photos, service information, and other content through the platform. Detail Relay may use this content to operate the platform, provide support, investigate disputes, verify service completion, improve quality, and comply with legal or payment processor requirements.

Detail Relay may remove or restrict content that is false, abusive, unlawful, misleading, private, unsafe, discriminatory, promotional, or otherwise inconsistent with platform rules.

Prohibited Conduct

Users may not misuse the platform, interfere with bookings, submit false information, attempt payment fraud, harass customers or detailers, bypass platform payments, solicit off-platform work from Detail Relay relationships, scrape or copy platform content, violate laws, or use Detail Relay for unsafe or unauthorized purposes.

Service Disclaimer and Limits

Detailing results can vary based on vehicle age, materials, paint condition, prior damage, contamination, stains, odors, and maintenance history. Detail Relay does not guarantee that every stain, odor, defect, scratch, oxidation mark, contaminant, or cosmetic issue can be fully removed.

To the fullest extent permitted by law, Detail Relay is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for losses caused by inaccurate customer information, unsafe locations, pre-existing vehicle conditions, third-party detailer conduct, payment processor issues, weather, or events outside Detail Relay control.

Updates to These Terms

Detail Relay may update these Terms from time to time. The Last Updated date shows when this page was most recently revised. Continued use of the platform after updates means you accept the revised Terms.