Service Disclaimer

Independent Service Providers

Detail Relay connects customers with independent mobile detailers. Detailers are responsible for performing services using their own professional judgment, supplies, equipment, and safe work practices.

Results May Vary

Detailing results depend on vehicle age, prior maintenance, materials, paint condition, interior condition, stains, odors, contamination, sun damage, oxidation, scratches, chips, previous repairs, and other factors outside Detail Relay control.

Not every stain, odor, scratch, defect, contaminant, etching mark, overspray issue, hard water spot, pet hair issue, or cosmetic problem can be fully removed.

Pre-Existing Conditions

Customers should disclose known vehicle issues before service, including loose trim, failing clear coat, leaks, electrical issues, aftermarket parts, fragile materials, prior repairs, warning lights, broken switches, damaged upholstery, peeling tint, cracked paint, or any condition that could be affected by cleaning.

Unsafe or Restricted Work

Detailers may decline or stop work because of unsafe conditions, severe weather, hazardous materials, biohazards, mold, bodily fluids, pests, illegal items, aggressive animals, unsafe parking areas, lack of legal access, or other conditions that make service unreasonable or unsafe.

Customer Property

Customers should remove personal property, valuables, documents, child seats, electronics, weapons, medications, and fragile items before service. Detail Relay and detailers are not responsible for items left in the vehicle except where required by law.