Subscription Terms

Subscription Plans

Detail Relay may offer recurring detailing plans based on selected service package, vehicle size, service frequency, service area, detailer availability, and customer location. Subscription details are shown during the subscription checkout flow.

Subscription plans are intended for recurring maintenance service. They do not automatically include add-ons, excessive condition work, hazardous cleanup, specialty correction, or work beyond the selected plan unless expressly included or approved.

Billing

The first subscription visit is prepaid during subscription checkout; future subscription visits are charged when the detailer begins the job so customers do not stack unpaid or unused appointments.

Detail Relay may require a Stripe-held payment method for subscription billing and payment recovery. Detail Relay does not directly store full card numbers or complete card credentials.

Subscription pricing follows the discounted recurring service price, cadence, and included scope shown at checkout or in the customer account. Booking fees are generally waived for subscription visits unless a different term is shown at checkout.

Scheduling and Missed Visits

Subscription scheduling depends on customer availability, detailer availability, service area coverage, weather, and operational capacity. Detail Relay may assign a preferred or dedicated detailer where available, but cannot guarantee the same detailer for every visit.

Customers may reschedule eligible subscription visits more than 24 hours before the appointment start, subject to the 24-hour reschedule cutoff and a 30-day reschedule window measured from the original appointment date. Detail Relay may require support assistance for schedule exceptions.

Customers may pause a subscription for up to 30 days where the account is eligible and the pause limits have not been exceeded.

Under these terms, individual subscription visits cannot be cancelled. Customers may reschedule an eligible visit or cancel the subscription, which cancels upcoming subscription service obligations.

Missed visits caused by customer unavailability, access issues, unsafe conditions, or late changes may not automatically roll over or qualify for a refund. Repeated late cancellations, failed access, or policy exceptions may lead to admin review after repeated late cancellations.

Plan Changes and Cancellations

Customers may cancel a subscription through the platform or support unless a subscription visit is already in progress. Cancelling a subscription cancels all pending and future subscription visits.

If a customer tries to cancel while a detailer has already begun the current job, the customer may cancel the subscription after the current job is complete.

Detail Relay may pause, cancel, or modify a subscription if payment fails, the customer moves outside the service area, the vehicle or service location becomes unsuitable, repeated access issues occur, or the selected plan is no longer available.

Started Work and Refund Review

After a subscription visit begins, the standard automatic cancellation refund workflow does not apply; refunds or remedies require a separate support dispute, quality issue report, or administrative review.

Detail Relay may review photos, messages, access records, payment records, customer disclosures, and detailer notes before deciding whether any remedy is appropriate.

Condition Changes and Add-Ons

If a subscription vehicle requires work beyond the recurring plan because of condition changes, pet hair, stains, odor, mud, biohazard concerns, unusual vehicle size, specialty treatment, or requested add-ons, Detail Relay or the detailer may request approval for additional charges before performing the additional work.